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Networked BrightSign players need to access certain ports and URLs. BrightAuthor:connected desktop client access requirements are described here, and BrightAuthor/BSN requirements are documented here.

Why is the audio quality poor?

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This problem is normally caused by an incompatible video signal or a problem with the content. To debug this:

Check whether the issue is with the resolution of the presentation:

  1. If you are connected using VGA, verify that the presentation is not using an HDMI-only resolution like 1920x1080.

  2. If you are using HDMI/Component for output, please verify that your display is set to the correct input.

  3. If the presentation is currently set for 1080p output, try different 1920x1080 settings (e.g. 1080p30), as well as 720p. 

  4. If your presentation is set to 1080 at 29.97p, this mode might not be supported by your display even if it supports 1080p.

  5. If you are using the VGA, try using 1024x768 first, then try other VGA resolutions.

If you still can't get the presentation to display, test whether the issue is with the video/image files in the presentation:

  1. Transfer other content files that work with your player to the root folder of an SD/microSD card (without any other presentation or content files)

  2. Insert the card into the player

  3. Reboot the player.

If any red/yellow LEDs are blinking, check Interpret Flashing LEDs on a Player to see what the problem is.

Why is my 1280x800x60p video dropping frames?

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According to the VESA DMT standard, the 1280x800x60p video mode should be output to monitors using a vertical frequency of 59.810Hz, which is significantly slower than the 60Hz at which your video is encoded. This difference in speeds causes the video output to run slower than the video decode at the rate of 1 frame every 5 seconds, resulting in the dropped frames seen on screen.

This discrepancy can affect other VESA modes to a lesser extent. The following modes may exhibit a dropped frame once every 8-10 seconds: 1400x1050x75p, 1440x900x60p, 1680x1050x60p, 1920x1200x60p.

Because the frequency discrepancy is part of the standard, this issue cannot be fixed. If you wish to avoid dropped frames with your video, we recommend doing one of the following:

  • Downscale the video to a TV mode at 60p (e.g. set the video output to 1280x720x60p).

  • Upscale the video to a TV mode at 60p (e.g. set the video output to 1920x1080x60p).

  • Re-encode the video so that it uses the exact refresh rate of the VESA mode (for example, 59.810Hz for 1280x800x60p). This is the only way to fix the dropped frames problem without changing the resolution. Note that this will cause video playback to be slightly slower, so any accompanying audio will need to be matched to the new refresh rate as well.