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A known bug affects the upload/transfer of content to the player while publishing a presentation via Local File Networking. This issue affects some users that enabled authentication by entering a password for the Local Web Server via the User name and Password options in Tools > Setup BrightSign Unit > Unit Configuration. Follow these steps to resolve the issue:

  1. Clear the player registry as described on this page.

  2. Close BrightAuthor.

  3. Find and delete the BrightSignUnits.xml file for your BrightAuthor version. The path should be similar to this: C\Users\[User_Name]\AppData\Local\BrightSign\BrightAuthor\[BA_Version_Number]

  4. Open BrightAuthor.

  5. Go to Tools > Setup BrightSign Unit to create a new setup card without a password for the Diagnostic Web Server or Local Web Server.

  6. Insert the new setup card into the player.

  7. Connect the power cable (or Ethernet cable if using PoE).

  8. In BrightAuthor go to the Publish tab, Select New Unit, select the "+" icon to add the new player IP address, and select OK.

If you don't know the IP address of your player, see this page for help.

Why does my 4K canvas display as 1920x1080 in BrightAuthor?

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While models such as the XTx43/XTx44 support rendering 4K graphics (with the Full resolution graphics option enabled), other 4K-capable models (XDx34, HDx24, etc.) render graphics at HD. When you create a 4K presentation for one of these models, the canvas will read as 1920x1080, which will upscale to 3840x2160 when you publish the presentation.

  • See this FAQ for information about how to display images that are larger than 1080p on players that can play 4K content.

  • You can also display 4K images using the 4K checkbox in Media List State. The target mode for the presentation must be set to Support 4K images (use video plane to display images) as shown in the image below.

Screenshot 2024-08-20 at 9.25.10 AM.pngImage Added

This applies to graphics/HTML only: All 4K-capable models render 4K videos at their native resolution without upscaling.

For an upscaled 4K presentation, the size and position coordinates must be halved for all zones: For example, if you wish to display a second video that is HD (1920x1080) in the lower-right quadrant of the screen, you will need to set the video zone size (W:H) and position (X:Y) to 960x540.

HTML pages in an upscaled 4K presentation must have a specified width and height (up to 1920x1080).