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How do I purchase subscriptions for BSN.cloud or BSN.com?

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BSN.cloud

Email orders@brightsign.biz to purchase a bsn.Content subscription and provide the following information:

  • Your environment (BSN.cloud)

  • The name of your BSN.cloud network/account (you can find it on the top right of BrightAuthor:connected)

  • How many players you have on your network. Every player needs a subscription, and the subscription costs $99 per player per year.

The orders team may request additional information from you. 

BSN.com
Email orders@brightsign.biz and provide the following information:

  • Your environment (www.brightsignnetwork.com)

  • The network name, which can be found in the Settings section on the top right of your BrightAuthor application.

  • The number of subscriptions you wish to purchase. Each player on the network requires a separate subscription. Once the subscriptions are added to your network, you will be able to assign them to the players.

Are BSN and BSN.cloud related?

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No. These are completely separate platforms and ecosystems. Existing BSN users must create a BSN.cloud account to use that platform.

Can I move my BSN account to BSN.cloud?

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Due to underlying architecture changes between the platforms, and the many elements that make up a BSN account (players, groups, users, permissions, content, scheduling), users must export their presentation from BSN using BrightAuthor and then upload the presentation to BSN.cloud.

How can I tell if I am using BSN or BSN.cloud?

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BrightSignNetwork and BSN.Cloud are independent platforms that require separate credentials.

  • BrightSignNetwork.com is our legacy platform that uses BrightAuthor for authoring and player management.

  • BSN.cloud is our newer platform that uses BrightAuthor:connected for authoring and player management.

These applications can be downloaded here.

Note that the same app that configured a player must also be used to publish to it, regardless of the player publishing mode. If switching from BrightAuthor to BrightAuthor:connected, players configured using BrightAuthor must be reconfigured using BrightAuthor:connected.

What is the BSN.cloud and BSN maintenance window?

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BSN.cloud and BrightSign Network (BSN) require weekly server maintenance. During this time, some or all BSN.cloud / BSN services may be unavailable. Maintenance windows for major cities are as follows:

City

Standard Time

Daylight Saving Time

Los Angeles

2 AM - 4 AM

2 AM - 4 AM

New York

5 AM - 7 AM

5 AM - 7 AM

London

10 AM - 12 PM

10 AM - 12 PM

Tokyo

7 PM - 9 PM

6 PM - 8 PM

Can I try out BSN.cloud before switching to it?

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BSN.cloud consists of two tiers, the subscription-based Content Cloud and the free Control Cloud. Content Cloud comes with a free 30-day trial. When the trial is over, you can subscribe to the Content Cloud or continue with the free Control Cloud. Subscriptions are based on accounts (which can have multiple players) and not players.

Does BrightAuthor:connected work on my BSNEE network?

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No. We are working on a solution to bring our new platform to our BSNEE customers.

Will you continue to support BrightAuthor, BSN, and BSNEE?

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BrightSign has not announced any end-of-life (EOL) information for these products. You can follow the EOL article so you are notified when any updates are made, such as when end-of-life dates are announced for BrightSign products.

What is covered by the BSNEE support and maintenance contract?

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This document outlines the coverage offered by the annual BSNEE support and maintenance contract:

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