What version of Windows is installed?

Windows 11 IoT LTSC (Long-Term Servicing Channel).

Can I switch my player's OS from Windows to BrightSignOS and vice-versa?

No. If you purchased a player with BrightSignOS pre-installed, you cannot switch that player's OS to Windows. Similarly, if you purchased a player with Windows pre-installed, you cannot switch that player's OS to BrightSignOS.

How do I update Windows?

Security updates will be applied via the standard Windows Update feature. Importantly, however, Windows Update will not update the Windows version.

Which interfaces are supported?

The following interfaces are supported:

• Audio and video across all HDMI outputs. Required drivers are installed.

• USB Audio and multi output. Required drivers are installed.

• USB-A

The following items will only function while the bootloader is loading and have no function once Windows has booted up:

• Buttons (e.g., SVC, reset)

• 3.5mm serial port

The following interfaces are not supported:

• USB-C

• GPIO

• HDMI-CEC

• IR

What storage devices are supported?

• microSD card

• USB-A connected storage (e.g., USB-A thumb sticks, USB-A drives)

• SSD (M.2 form factor)

Is there BrightScript access?

No. BrightScript requires BrightSignOS. The OS on this player is Windows.

Is the BrightAuthor:connected app required?

No. Functionally, this is a Windows PC.

Is BSN.Cloud (bsn.Content or bsn.Cloud) required?

No. Functionally, this is a Windows PC.

Can I install Chromium?

Yes. Functionally, this is a Windows PC so you can install Chromium or any other Windows-compatible browser.

How can I find the player’s serial number?

The player’s serial number can be found on the label on the bottom of the player. The serial number cannot be determined from within Windows.

Can I access the registry?

The Windows registry can be accessed just as with any Windows PC. Refer to Microsoft’s registry documentation.

Do CEC commands work over HDMI?

No. If you need CEC control, please consider our standard players based on BrightSignOS.

Can I update the BIOS?

No.

How can I get support?

For Windows related issues, please contact your reseller or Microsoft.

For hardware related issues, please visit support.brightsign.biz.