BSN, BSNEE, and BSN.cloud FAQ

 

How do I purchase subscriptions for BSN.cloud or BSN.com?

BSN.cloud

Email orders@brightsign.biz to purchase a Content Cloud subscription and provide the following information:

  • Your environment (BSN.cloud)

  • The name of your BSN.cloud network/account (you can find it at the top of BrightAuthor:connected)

  • How many players you have on your network. Every player needs a subscription, and the subscription costs $99 per player per year.

The orders team may request additional information from you. 

BSN.com
Email orders@brightsign.biz and provide the following information:

  • Your environment (www.brightsignnetwork.com)

  • The network name, which can be found in the Settings section at the top.

  • The number of subscriptions you wish to purchase. Each player on the network requires a separate subscription. Once the subscriptions are added to your network, you will be able to assign them to the players.

How can I recover my BSN.cloud/BSN username and/or password?

USERNAME

Your BSN.cloud and BrightSign Network username is your email address. If you are using plus-addressing to create a different email address that goes to the same inbox, be aware that each username is different to the system. Check your email for messages from BSN.cloud (the sender will be noreply-brightsign@brightsign.biz) and check the To: field for the correct username.

PASSWORD (BSN.cloud)

  1. In BrightAuthor:connected or bsn.cloud, click Connect to BSN.cloud on the upper right

  2. In the Sign In window, select Forgot Password.

  3. Enter your email address and Submit. An email should arrive shortly from noreply-brightsign@brightsign.biz with a link to reset your password, so be sure to add that email address to your whitelist or contact list to ensure it does not go into spam/junk/quarantine.

PASSWORD (BrightSign Network)

As long as you have your username and network (account) name, you can use Forgot Password to get a new password. If you are a user on multiple networks, any of those network names will do - your password is the same for all BrightSign Network networks. The email will come from noreply-brightsign@brightsignnetwork.com so be sure to add it to your whitelist or contact list to ensure it does not go into spam/junk/quarantine. Do not include the trailing period from the new password, and make sure there are no leading or trailing spaces.

If you cannot access the email address associated with the account and you do not have any other administrators on the account that can set up a new user login, see this article.

Are BrightSign Network (BSN) and BSN.cloud related?

No. These are completely separate platforms and ecosystems. Existing BSN users must create a BSN.cloud account to use that platform.

Can I move my BrightSign Network (BSN) account to BSN.cloud?

Due to underlying architecture changes between the platforms, and the many elements that make up a BSN account (players, groups, users, permissions, content, scheduling), users must export their presentation from BSN using BrightAuthor and then upload the presentation to BSN.cloud.

How can I tell if I am using BrightSignNetwork or BSN.cloud?

BrightSignNetwork and BSN.Cloud are independent platforms that require separate credentials.

  • brightsignnetwork.com is our legacy platform that uses BrightAuthor for authoring and player management.

  • bsn.cloud is our newer platform that uses BrightAuthor:connected for authoring and player management.

These applications can be downloaded here.

Note that the same app that configured a player must also be used to publish to it, regardless of the player publishing mode. If switching from BrightAuthor to BrightAuthor:connected, players configured using BrightAuthor must be reconfigured using BrightAuthor:connected.

Can I try out BSN.cloud before switching to it?

What is the BrightSign Network and BSN.cloud maintenance window?

Does BrightAuthor:connected work on my BSNEE network?

Will you continue to support BrightAuthor, BrightSign Network, and BrightSign Network Enterprise Edition?