BSN, BSNEE & BSN.Cloud General FAQs

What is the BSN.Cloud and BSN maintenance window?

BSN.Cloud and BrightSign Network (BSN) require weekly server maintenance. During this time, some or all BSN.Cloud / BSN services may be unavailable. Maintenance windows for major cities are as follows:

For the current status of BSN.Cloud, please visit https://status.bsn.cloud/

How can I buy subscriptions for BSN.Cloud or BSN.com?

BSN.Cloud

Email orders@brightsign.biz to purchase a bsn.Content subscription and provide the following information:

• Your environment (BSN.Cloud)

• The name of your BSN.Cloud network/account (you can find it on the top right of BrightAuthor:connected)

• How many players you have on your network. Every player needs a subscription.

The orders team may request additional information from you. 

BSN.com
Email orders@brightsign.biz and provide the following information:

• Your environment (www.brightsignnetwork.com)

• The network name, which can be found in the Settings section on the top right of your BrightAuthor application.

• The number of subscriptions you wish to purchase. Each player on the network requires a separate subscription. Once the subscriptions are added to your network, you will be able to assign them to the players.

Are BSN and BSN.Cloud related? Can I move my BSN account to BSN.Cloud?

No. These are completely separate platforms and ecosystems. Existing BSN users must create a BSN.Cloud account to use that platform.

Due to underlying architecture changes between the platforms, and the many elements that make up a BSN account (players, groups, users, permissions, content, scheduling), users must export their presentation from BSN using BrightAuthor and then upload the presentation to BSN.Cloud.

Can I network a player without subscribing to BSN?

Several features allow you to distribute presentations and other dynamic content to BrightSign players without a BSN account:

• RSS / MRSS / Live Data / Web Pages: As long as a player has an ethernet or wireless connection, you can use it to access RSS feeds, media RSS fees, and Live Data, as well as sending and receiving commands over the network--even if the player is set up as a Standalone unit. You can also use some networked players (for example, XD or 4K models) to download and display remote HTML content.

• Local File Networking allows you to publish directly to a player. This allows you to see a player on the local network in BrightAuthor:connected or BrightAuthor. You can select your unit and publish schedules, playlists, and content to it. 

• Web Folder (in BrightAuthor:connected) / Simple File Networking (in BrightAuthor) allows you to distribute content to players remotely using your own web server. Use BrightAuthor:connected or BrightAuthor to upload presentations and schedules to the web server. This feature does not support FTP.

Note that networked BrightSign players don't use Windows file sharing.

How can I tell if I am using BSN or BSN.Cloud?

BrightSignNetwork and BSN.Cloud are independent platforms that require separate credentials.

• BrightSignNetwork.com is our legacy platform that uses BrightAuthor for authoring and player management.

• BSN.Cloud is our newer platform that uses BrightAuthor:connected for authoring and player management.

These applications can be downloaded here.

Note that the same app that configured a player must also be used to publish to it, regardless of the player publishing mode. If switching from BrightAuthor to BrightAuthor:connected, players configured using BrightAuthor must be reconfigured using BrightAuthor:connected.

Can I try out BSN.Cloud before switching to it?

BSN.Cloud consists of two tiers, the subscription-based bsn.Content and the free bsn.Control. bsn.Content comes with a free 30-day trial. When the trial is over, you can subscribe to bsn.Content or continue with free bsn.Control. Subscriptions are based on accounts (which can have multiple players) and not players.

Does BrightAuthor:connected work on my BSNEE network?

No. We are working on a solution to bring our new platform to our BSNEE customers.

Will you continue to support BrightAuthor, BSN, and BSNEE?

BrightSign has not announced any end-of-life (EOL) information for these products. You can check the EOL article for end-of-life announcements of BrightSign products.

What is covered by the BSNEE support and maintenance contract?

This document outlines the coverage offered by the annual BSNEE support and maintenance contract:

Can I get player usage statistics over BSN?

BrightSign Network (BSN) lets you retrieve usage statistics from networked players. BrightSign players can capture playback details in the form of playback logs, including what content is played and at what times and dates. These logs are then sent to your BSN account, where you can retrieve them for review.

To capture playback details, playback logging must be enabled during player setup.