Frequently Asked Questions

Owned by BrightSign TechDocs
Last updated: Apr 23, 2024Version comment
2 min read

 

For additional Frequently Asked Questions, visit the BrightSign Support website.

Can I use BrightAuthor 4.0 or later with the HD210, HD410, HD810, HD1010, HD1010w, or TD1012?

No, these legacy models are only supported by BrightAuthor versions 3.8 and earlier.

Can I open the autoplay.xml file using BrightAuthor?

No. The autoplay.xml file that is generated when you publish a presentation is a playlist file. This file includes only the information required for playback on a BrightSign player. It is not the same as a presentation project file.

How do I use a different font?

To use a different font, browse to a folder on your computer that has a true type font (e.g. in a Ticker zone, click Zone Properties, and then click Browse beside font). This font will be copied to the SD card when you publish the presentation. You can use your own custom fonts or download free TrueType fonts from the web.

Can I export a template?

Yes. Although there isn’t a template export option, you can save a presentation project with the desired template layout, and then transfer it to another computer. You can then open the project in BrightAuthor, and then save the template (Layout > Save Template).

Why does BrightAuthor take a long time to process my folder?

If the folder you selected has a large number of images and videos, the Media Library may take a few minutes to update. Please be patient.

Why can’t BrightAuthor locate my files when I try to publish my presentation?

If you copy a presentation project from one computer to another, or move or rename files used in a BrightAuthor project, BrightAuthor cannot locate the files, and you will receive an error message when you try to publish. To resolve the error, you must remove the files from each zone’s playlist in the presentation and then add them again.

Why are some of my videos missing thumbnails in the Files tab?

The thumbnails are generated by codecs installed on your computer. You can download codecs to resolve the problem. For example, if you’re missing thumbnails for your transport streams, you can try downloading a codec such as K-Lite.

What do I do if BrightAuthor crashes while I’m using it?

For any errors or crashes you encounter while using BrightAuthor, please post a description of the problem in the forums (http://support.brightsign.biz/hc/en-us/community/topics) or send us an email at support@brightsign.biz and include the following information:

  • Steps to duplicate the problem (or indicate that you can’t duplicate it)

  • Any error dialogs you saw, including text in the dialog

  • The contents of your event log right after the crash. You can find the log in this folder: C:\Users\Owner\AppData\Local\BrightSign\BrightAuthor\

    • Look for a subfolder named after the BrightAuthor version number, such as 2.4.0.

  • A copy of the presentation project where you experienced the problem