Based on our experience, partners that follow these practices have the most successful BrightSign integrations:
Partners should try to use the latest BrightSign OS builds in order to take advantage of the latest bug fixes and newest features. Running the latest OS build also enables partners to more easily expand their deployments with our latest hardware.
We are continuously improving the firmware on our players, but as is often the case with software, problems are sometimes inadvertently introduced. A stable player is paramount to any BrightSign integration, so we strongly encourage partners to thoroughly test any BrightSign firmware releases before upgrading any players being used in a production environment.
We encourage you to report any issues so that we can help you resolve them. Contact integrations@brightsign.biz for support.
If integration issues arise, the partner should be the one that communicates with our support team, not the partner’s customers.
To ensure ongoing alignment between BrightSign’s technologies and partners' goals, we encourage partners to be proactive and talk to us before making major changes to their existing integration(s).
Partners should be aware that BrightSign may not fully test experimental features in components such as Chromium. If experimental features are used as part of the integration, stability may be adversely affected.
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