When reaching out to BrightSign Support for help, taking the time to write a good support ticket will go very far towards the fastest a timely resolution of your issue. Ambiguous support tickets lacking important details will only inevitably result in needless back and forth and a resultant delay any in issue resolution of the issue.
It is highly recommended that support tickets be structured to include the following information. In general, the more detail you can provide, the better.
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Most partners will find it beneficial to stay abreast of BrightSign’s onoging ongoing developments. Here are some way ways to stay updated.