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For any errors or crashes you encounter while using BrightAuthor, please Please post a description of the problem in the forums (http://support.brightsign.biz/hc/en-us/community/topics) or send email us an email at support@brightsign.biz and include the following information:

• Steps to duplicate the problem (or indicate that you can’t duplicate it)

• Any error dialogs you saw, including text in the dialog

• The contents of your event log right after the crash. You can find the log in this folder: :

  • The log will be in C:\Users\Owner\AppData\Local\BrightSign\BrightAuthor

  \

  • Look for a subfolder named after the BrightAuthor version number, such as 2.4.0.

• A copy of the presentation project where you experienced encountered the problem