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The Video Mode option in BrightAuthor:connected allows you to determine how videos will be scaled to fit in a Video or Image zone. This option has no effect if the video and the zone are the same size.

See https://brightsign.atlassian.net/wiki/spaces/DOC/pages/388432875/Zones#Zone-Types for more information about the BrightAuthor:connected Video Mode types.

Why can’t I see my players in the Network tab?

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This is usually caused by a communication issue with BSN.cloud servers (for example, a missing player setting or configuration or a network issue). Check the following:

  1. Make sure that Enable BSN.cloud is selected in Admin > Player Settings > Advanced (this setting is Enable Control Cloud or Content Cloud in BrightAuthor:connected 1.36.0 or later):

  2. Make sure that the player was activated before or during the setup process. For more information, see this page.

  3. To communicate with players, the network must meet some basic requirements. See this page for more details.

  4. Players must be on BrightSign OS version 8.0.119 or later to run BSN.cloud, so make sure your player OS is compatible with BSN.cloud.

How do I update my player BrightSign OS using BrightAuthor:connected?

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There are several different ways to update the OS in BrightAuthor:connected. See Updating Update the Player OS in BAconnected for more information.