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Try the following:

  1. Publish to a local folder instead of an SD card or network location.

  2. Try a different SD card to verify that the card isn’t write protected.

  3. Confirm that the files in the media library are still present and haven’t been moved or renamed.

  4. Erase all files from your flash card and publish again.

If the problem still exists, try to duplicate it and then exit BrightAuthor if it’s open. Locate the eventlog.txt file and forward it to support@brightsign.biz, along with a description of the problem.

Why doesn’t my schedule work if I use multiple projects?

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If scheduling one presentation to play all the time works but setting multiple presentations to play at different times of the day fails, the problem is likely caused by the date, time, or timezone setting on your player. To support day parting, the player needs to be connected to a network with a time server or needs to have a manually configured time:

  • See this FAQ for details on changing the default time server. If the player still has the incorrect time when connected to the Internet, try the solutions outlined in this FAQ.

  • Make sure the player is set to the correct timezone. See this FAQ for more details on setting the player time zone.

  • If you can't connect the player to a network with a time server, you can manually configure the time on the player. See this FAQ for more details.

The LS424 has a real-time clock (RTC) but does not have a supercapacitor to save the configured time after it power cycles. This player model must be able to communicate with a time server to play day-parted presentations reliably.