Page Comparison

This error is caused by one of the following:

• If the target network does not have a “Trial” or “Content”-Level subscription. To see the player subscription status either:

  • See the Subscription Information in the Dashboard page of BrightAuthor:connected

  • Go to the Manage > Status window in BrightAuthor

  • Go to the Groups page in the BrightSign Network WebUI and click the properties of the player.

• If the player serial number is not registered

• If the network name does not exist

• If the player has a suspended subscription or does not have subscription and there are no available subscriptions in its current network

• Your player cannot communicate with the AWS servers that host the BSN or BSN.cloud. A proxy server, firewall, or some other kind of network filter can intercept outbound traffic, blocking a BrightSign player. See  

  • See this page for a list of ports and URLs that need to be open for BSN.cloud, and this FAQ for a list of URLs and ports that need to be open for a player to communicate with the BrightSign Network.

Connectivity Tests

• • In BrightAuthor or BrightAuthor:connected, you can test connectivity in the DWS:

    1. Open the Diagnostic Web Server

• • 1. and select the Diagnostics tab.

    2. Click the Run button under Network Diagnostics to run a network test and verify that the player can connect to the

• • 1. internet.