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USERNAME

Your BSN.cloud and BrightSign Network username is your email address. If you are using plus-addressing to create a different email address that goes to the same inbox, be aware that each username is different to the system. Check your email for messages from BSN.cloud (the sender will be noreply-brightsign@brightsign.biz) and check the To: field for the correct username.

PASSWORD (BSN.cloud)

  1. In BrightAuthor:connected or bsn.cloud, click Connect to BSN.cloud on the upper right

  2. In the Sign In window, select Forgot Password.

  3. Enter your email address and Submit. An email should arrive shortly from noreply-brightsign@brightsign.biz with a link to reset your password, so be sure to add that email address to your whitelist or contact list to ensure it does not go into spam/junk/quarantine.

PASSWORD (BrightSign Network)

As long as you have your username and network (account) name, you can use Forgot Password to get a new password. If you are a user on multiple networks, any of those network names will do - your password is the same for all BrightSign Network networks. The email will come from noreply-brightsign@brightsignnetwork.com so be sure to add it to your whitelist or contact list to ensure it does not go into spam/junk/quarantine. Do not include the trailing period from the new password, and make sure there are no leading or trailing spaces.

If you cannot access the email address associated with the account and you do not have any other administrators on the account that can set up a new user login, see this article.

Moving a player from one group to another did not work in BSN

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If you move a player from one group to another in the BSN Web UI and either or both groups do not have a presentation scheduled, the move will fail to apply. The player will look like it moved, then shortly thereafter will pop back up in the original group. Make sure presentations are scheduled on both the source and destination groups before trying to move the player.

If the status indicator is red and the player won't stay in the group you moved it to, but the player is connecting normally, then the player may be having trouble downloading the current-sync.xml file (i.e. the BSN sync spec) for the new group. To fix this:

  1. If the unit is automatically going to the “Unassigned” group, temporarily publish a project to the “Unassigned” group. Once the player successfully downloads this project, you can move it to the proper group.

  2. Verify there’s a project published to the group you are trying to move the player into.

  3. Try sending a Recovery command to the player in BrightAuthor:

    1. Go to the Tools > Advanced menu.

    2. Select the Control tab.

    3. Paste or type in the serial number of the player. This number can be found by navigating to Manage > Status, right-clicking the player, and selecting Info--the serial number is listed in the Unit ID field or by looking on the bottom of the player.

    4. In the Action drop down menu, select Recovery - don't reformat.

    5. Select Add Action.

Why are the player Err and Pwr lights both flashing during BSN Setup?

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