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This problem may be caused by one of the following:

  1. You are using an unsupported web browser. We recommend using Google Chrome with BSN Web UI.

  2. You may lack permissions for content upload. Verify which role your user belongs to.

  3. Your browser must have access to api.brightsignnetwork.com on port 443. Make sure this address and port aren't blocked by your firewall.

Why can't I log in to my BSN account with BrightAuthor?

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If you were able to log in to BSN previously, this could be a temporary outage. Otherwise try the following:

  1. Verify your Account, Login Name (email address), and Password. If you're copying and pasting, make sure there's no trailing space after the account or email address.

  2. Your firewall software may be preventing BrightAuthor from accessing BSN servers. See this FAQ for a list of URLs and ports that need to be open for BSN.

  3. Add an RSS feed to a BrightAuthor project (File > Presentation Properties > Data Feeds) and click Validate to confirm if BrightAuthor can reach the internet.

  4. If Internet Explorer has proxy server settings enabled, then BrightAuthor will use those settings as well. This can also prevent BrightAuthor from reaching the Internet.