If you move a player from one group to another in the BSN Web UI and either or both groups do not have a presentation scheduled, the move will fail to apply. The player will look like it moved, then shortly thereafter will pop back up in the original group. Make sure presentations are scheduled on both the source and destination groups before trying to move the player. If the player status indicator is red and the player won't stay in the group you moved it to, but the player is connecting normally, then the player may be having trouble downloading the current-sync.xml file (i.e. the BSN sync spec) for the new group. To fix this: If the unit is automatically going to the “Unassigned” group, temporarily publish a project to the “Unassigned” group. Once the player successfully downloads this project, you can move it to the proper group. Verify there’s a project published to the group you are trying to move the player into. Try sending a Recovery command to the player in BrightAuthor: Go to the Tools > Advanced menu. Select the Control tab. Paste or type in the serial number of the player. This number can be found by navigating to Manage > Status, right-clicking the player, and selecting Info--the serial number is listed in the Unit ID field or by looking on the bottom of the player. In the Action drop down menu, select Recovery - don't reformat. Select Add Action.
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