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Networked BrightSign players synchronize their internal clocks with the BrightSign time server (http://time.brightsignnetwork.com) or can be configured to retrieve the time from an HTTP server during setup. If a home or small office router is being used as a switch and DHCP server and does not provide internet connectivity, it cannot determine the time and may provide an error page in response to the HTTP request. A player attempting to retrieve the time from this server will instead get an incorrect time from the redirect page. This can cause problems with schedules, events, and clock/date displays. Severe problems can occur if the router causes time to move backward on the internal player clock.

This issue may also occur with some router models when they lose internet connectivity, even if they are not being used as a network switch. If you cannot change the switch/DHCP configuration of the local network, disable the time server requests.

To do this in BrightAuthor:connected:

1. Go to the Admin tab

2. Edit the existing Setup in Setup Library (or create a new Setupif you prefer)

3. Under Network Configuration, select Include network configuration and Network Options.

4. In the Player tab, remove the URL entered in the Time server field so that it is blank.

5. Select Done and Save Setup. Apply this Setup to the player.

To do this in BrightAuthor:

1. Go to Tools > Setup BrightSign Unit.

2. Locate the Time server field under Network Properties.

3. Remove the URL entered in the Time server field so that it is blank.

4. Specify other player settings in the BrightSign Unit Setup window as desired.

5. Click Create Setup Files to publish the files. Apply this Setup to the player.