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If your Local File Networking publish fails, and the error indicates that the autoplay.xml file could not be published, this may be caused by a corrupted userpreferences.xml file. To fix this problem:

  • Clear your BrightAuthor user preferences by deleting all the userpreferences.xml files contained in the %localappdata%\BrightSign\BrightAuthor subfolders, then reopen BrightAuthor. You'll find the user preferences file in %localappdata%\BrightSign\BrightAuthor (type the address into the location/address bar). You may need to set your computer to show hidden files and folders to find this folder.

    • Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 example:
      C:\Users\myusername\AppData\Local\BrightSign\BrightAuthor\2.0.0.44

    • Windows XP example:
      C:\Documents and Settings\myusername\Local Settings\Application Data\BrightSign\BrightAuthor\2.2.0.37

  • Uninstall and re-install BrightAuthor.

  • If this does not solve your issue, attempt to publish again and then exit BrightAuthor. Submit a support ticket with the BrightAuthor eventlog.txt file (see this FAQ to find that file). Be sure to retrieve the log before relaunching, since the log is rewritten on each boot.

Why isn’t my RSS feed updating or only updating when I publish a new project?

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If an RSS/MRSS feed works when you start up the unit or publish a new presentation, but fails to update at other times, the problem is most likely with the RSS update frequency setting.

Screenshot 2024-07-30 at 11.23.20 AM.pngImage Added

Go to File > Presentation Properties > Data Feeds and check the Update Interval: It may be set to 12 hours, 24 hours, or even "Once". You can use the dropdown list to shorten the update interval to as little as 30 seconds.