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If scheduling one presentation to play all the time works but setting multiple presentations to play at different times of the day fails, the problem is likely caused by the date, time, or timezone setting on your player. To support day parting, the player needs to be connected to a network with a time server or needs to have a manually configured time:

  • See this FAQ for details on changing the default time server. If the player still has the incorrect time when connected to the Internet, try the solutions outlined in this FAQ.

  • Make sure the player is set to the correct timezone. See this FAQ for more details on setting the player time zone.

  • If you can't connect the player to a network with a time server, you can manually configure the time on the player. See this FAQ for more details.

The LS424 has a real-time clock (RTC) but does not have a supercapacitor to save the configured time after it power cycles. This player model must be able to communicate with a time server to play day-parted presentations reliably.

Why do I get an “Access to [ip address] denied” error when using Local File Networking?

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When BrightAuthor reports Access to [ip address] denied (for example, "Access to 10.1.1.10 denied") in the Publish > Local Network tab, it is indicating that the username and password set on the player doesn't match what BrightAuthor used when trying to access the player. This could be because the device setup process occurred on a different computer or because the computer has been replaced or had a clean OS re-install.

To enter the correct username and password:

  1. Right-click the "Access to [ip address] denied" item and select Specify Username and Password.

  2. Enter the username and password used to set up the player.

  3. If you don't know the username and password, reconfigure the player by performing the setup process again:

    1. Clean the registry settings as described on this page.

    2. Re-create the setup files for Local Networking under Tools > Setup BrightSign Unit. Don't enter User name and Password for the local web server (you should however enter a username and password for the diagnostic server - see the image below for settings).

    3. Save the setup files onto a blank SD card and insert the SD card into the player.

    4. Power up the player

    5. In BrightAuthor, go to the Publish tab, select Local Network, tick the Networked units radio button, press '+', and enter the IP address of the unit.

    6. If the problem persists, retrieve the eventlog.txt file and send it to us (see this FAQ if you are not sure where to find that file).

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