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When BrightAuthor reports Access to [ip address] denied (for example, "Access to 10.1.1.10 denied") in the Publish > Local Network tab, it is indicating that the username and password set on the player doesn't match what BrightAuthor used when trying to access the player. This could be because the device setup process occurred on a different computer or because the computer has been replaced or had a clean OS re-install.

To enter the correct username and password:

1. Right-click the "Access to [ip address] denied" item and select Specify Username and Password.

2. Enter the username and password used to set up the player.

3. If you don't know the username and password, reconfigure the player by performing the setup process again:

   1. Clean the registry settings as described on this page.

   2. Re-create the setup files for Local Networking under Tools > Setup BrightSign Unit. Don't enter User name and Password for the local web server (you should however enter a username and password for the diagnostic server - see the image below for settings).

   3. Save the setup files onto a blank SD card and insert the SD card into the player.

   4. Power up the player

   5. In BrightAuthor, go to the Publish tab, select Local Network, tick the Networked units radio button, press '+', and enter the IP address of the unit.

   6. If the problem persists, retrieve the eventlog.txt file and send it to us (see this FAQ if you are not sure where to find that file).