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According to the VESA DMT standard, the 1280x800x60p video mode should be output to monitors using a vertical frequency of 59.810Hz, which is significantly slower than the 60Hz at which your video is encoded. This difference in speeds causes the video output to run slower than the video decode at the rate of 1 frame every 5 seconds, resulting in the dropped frames seen on screen.

This discrepancy can affect other VESA modes to a lesser extent. The following modes may exhibit a dropped frame once every 8-10 seconds: 1400x1050x75p, 1440x900x60p, 1680x1050x60p, 1920x1200x60p.

Because the frequency discrepancy is part of the standard, this issue cannot be fixed. If you wish to avoid dropped frames with your video, we recommend doing one of the following:

  • Downscale the video to a TV mode at 60p (e.g. set the video output to 1280x720x60p).

  • Upscale the video to a TV mode at 60p (e.g. set the video output to 1920x1080x60p).

  • Re-encode the video so that it uses the exact refresh rate of the VESA mode (for example, 59.810Hz for 1280x800x60p). This is the only way to fix the dropped frames problem without changing the resolution. Note that this will cause video playback to be slightly slower, so any accompanying audio will need to be matched to the new refresh rate as well.

Why is the red error LED on the player flashing three times?

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This indicates one of two common errors, depending on whether the player is set up for BSN or not:

BrightSign Network

The player is trying to enter recovery mode. When you use a player with a BSN account, recovery information is stored in the registry to allow the player to fix itself in case of file system errors. The player will enter recovery mode if any of the following occurs:

  • The SD card (or other storage device) becomes corrupted.

  • The player is booted up with no SD card (or other storage device).

  • The storage device has content, but no presentation script (i.e. autorun.brs).

If you wish to continue using BSN with the player, the player must contain an SD card or other storage device and have a valid Internet connection. It will then automatically recover and download the presentation for its assigned group the next time it boots up.

If you do not want the player to enter recovery mode anymore, you will need to permanently remove the recovery settings from the player (including all BSN settings). To do this, either:

  • Download the attached registry-clean.zip file. Copy the autroun.brs file from the .zip folder onto the root folder of the SD card, insert the SD card into the player, and power it up.

    • View file
      nameregistry-clean.zip

  • Perform the Device Setup process again using BrightAuthor: Set up the player for Standalone, Local File Network, or Simple File Network publishing.  

Other Configurations

The player is indicating that there is no presentation script (i.e. autorun.brs file) on the SD card or other attached storage device. You will see this error code if you power up the player without a storage device, or if the storage device does not contain an autorun.brs file or content files in its root folder.

To fix this issue, publish a presentation from BrightAuthor to the root folder of the storage device, insert it into the player, and reboot the player. Alternatively, you can include a set of content files in the root folder of the storage device--the player will display them as a simple looping playlist.

Information about interpreting error LEDs on players is available on this “How to…” Interpret Flashing LEDs on a Player