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An empty schedule, out of date firmware, corrupt content, unsupported media, or a partially failed download can cause the BSN status to turn red after downloading a scheduled project:

1. The player firmware must be compatible with your version of BrightAuthor. If you've updated to a new version of BrightAuthor recently, or are publishing to a new player, the player may require a firmware update to support new presentations. To fix this:

   1. Publish an updated project with a firmware update attached:

      1. Select Specify Firmware Update in the Publish > BrightSign Network menu

      2. Select the production or beta version of firmware.

   2. Force the player into Recovery Mode.

2. A corrupt or improperly encoded video can cause the player to continuously reboot before its normal call-in period. To fix this:

   1. Upload the updated project.

   2. Enable recovery.

3. Check for "failed to download sync list" or other errors under Manage > Status > Info. Occasionally, the player may fail to download the current-sync.xml file after the schedule has been updated. To fix this:

   1. Try uploading the BrightAuthor project to BSN again and republishing it. 

   2. If that fails, rename the project, upload it, and then publish it again.

   3. Also check if the subscription of the player has expired, leaving it in suspended status.

4. Check under Download Progress for files that failed to download. If any files from the last download session failed to download successfully, the player's status will change to red. To fix this:

   1. Go to Manage > Status, right-click the player, and select Download Progress. This will display the current status of player content downloads.

   2. Remove the files from the project and upload the project to BSN again.

   3. Upload problem files again to BSN if those files fail to download repeatedly.

5. Check the length of time images are set to play, even if there's only one file in the playlist. Images set to three seconds or less can cause a red status older BrightAuthor versions. To fix this:

   1. Under Edit > Preferences, set the default Image timer to four seconds or more (you can edit individual image timers for states in your BrightAuthor playlist).

   2. Publish the updated project.

   3. Enable recovery.

Forcing Recovery

If the player doesn't appear to be calling in or is in a reboot loop, you can force it to go through the recovery process the next time it boots up. There are two recovery modes: one will reformat the SD card and one will not. When the unit goes through recovery, it downloads the currently published project again, along with the updated schedule. If you choose "no reformat" recovery, then only new content files will be re-downloaded.

1. Publish an updated BrightAuthor project (including a firmware update if needed).

2. In BrightAuthor, go to the Tools > Advanced menu.

3. Click the Control tab.

4. Paste or type in the serial number of the player. This number can be found by navigating to Manage > Status, right-clicking the player, and selecting Info--the serial number is listed in the Unit ID field.

5. In the Action drop down menu, select Recovery - reformat or Recovery - don't reformat.

6. Click Add Action.

7. Reboot the player:

   • Detach and reattach the power cable.

   • Use the Reboot command if you have the Diagnostic server enabled.

   • Wait for the unit to restart if it's in a reboot loop.

The player will check for the recovery flag when it powers up, before it tries to play the presentation on the SD card.