...
Expand | ||
---|---|---|
| ||
Try the following:
If these suggestions don’t work, post a description of the problem in the forums or email us at support@brightsign.biz and include:
|
Why
...
Expand | ||
---|---|---|
| ||
The thumbnails are generated by codecs installed on your computer. You can download codecs to resolve the problem. For example, if you’re missing thumbnails for your transport streams, you can try downloading a codec such as K-Lite. |
Why doesn’t cross-fade work in Enhanced Audio Zones?
Expand | ||
---|---|---|
| ||
Each audio file in the playlist must have the same audio sampling rate if you want to cross-fade between audio tracks in an Enhanced Audio zone. If audio tracks have different sampling rates (for example, 44kHz vs. 48kHz), the player will cut between tracks instead of fading between them. |
Why don’t my files show up in the Media Library?
Expand | ||
---|---|---|
| ||
|
How do I set a transition for MRSS image feeds?
Expand | ||
---|---|---|
| ||
As of BrightAuthor version 4.6.0.35, you can set the transition type and duration through the Image List panel: |
Why isn’t Remote Snapshot working on BSN?
Expand | ||
---|---|---|
| ||
To use Remote Snapshot, the Enable Remote Snapshot box must be checked during the setup process and the player must be running a presentation created in BrightAuthor 4.1.1.14 or later. To update the presentation in the group, either:
|
Why isn’t the player clock working?
Expand | ||
---|---|---|
| ||
BrightAuthor configures networked players to synchronize their internal clocks with the BrightSign time server (http://time.brightsignnetwork.com). During setup, players can also be configured to connect to any HTTP server to retrieve the time. This synchronization process is carried out using the HTTP Time Protocol (HTP). Problems can occur if a home or small office router is being used as a switch and DHCP server, and not to provide Internet connectivity. Routers that are configured in this manner will likely have incorrect time settings because they cannot determine the correct time without an Internet connection. Routers built for enterprise operations will likely not be affected by this issue. When routers do not have upstream connectivity, they often provide an error, configuration, or diagnostics page to any device that makes an HTTP request. A player attempting to retrieve the time from the remote server will instead retrieve the time from the router redirect page, which will have the incorrect time. This can cause a number of problems with schedules, events, and clock/date displays. Severe problems can occur if the router causes time to move backward on the internal player clock. If you cannot change the switch/DHCP configuration of the local network, disable the time server requests using the player configuration process in BrightAuthor:
The issue described above may also occur with some router models when they lose Internet connectivity, even if they are being used in a standard way and not as a network switch. You can prevent this issue by configuring the player to make NTP or HTTPS requests. |
Why
...
Expand | ||
---|---|---|
| ||
Dynamic Playlists support a maximum of 500 content files, so ensure that it has fewer than 500 files before uploading it to BSN. If you need dynamic playback of more than 500 files, create two or more Dynamic Playlists to hold the content. |
Why am I getting "Assertion...Failed" errors when using BrightAuthor?
Expand | ||
---|---|---|
| ||
This type of error can be caused by proxy server or firewall blocking BrightAuthor's access to the Internet. Even if you aren't using a BrightSign Network account, BrightAuthor contacts BSN servers to get the latest firmware versions for public and beta releases. See this page for more information. Try to duplicate the problem, then exit BrightAuthor if it is open. Find the eventlog.txt file (see this FAQ for more info) and forward it to support@brightsign.biz with a description of the problem. |
Why do my files not show up on my Media RSS feed in BrightAuthor?
Expand | ||
---|---|---|
| ||
There should be no spaces in the filename of the content you upload to a Media RSS feed. Dashes, underscores, and/or camelCase can be used instead. For example, instead of Your File Name Here.jpg, use any of: YourFileNameHere.jpg Your-File-Name-Here.jpg |
How can I fix a “The given key was not present in the dictionary” error?
...