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Try the following:
If these suggestions don’t work, post a description of the problem in the forums or email us at support@brightsign.biz and include:
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Why can’t I find a certain state, event, or command in BrightAuthor?
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BrightAuthor states, events, and commands are made available according to the capabilities of the BrightSignplayer model you select in the NewProject window: For example, since the HD223 does not have an HDMI input or serial port, an HD223 project will not offer the corresponding Live Video state or Serial Input event. If you don't see an event or state, check the top left of the window to determine whether the presentation is targeted for the correct model, as shown in the image below. If the model number is incorrect, you will need to create another presentation with the correct model number (i.e. the model number of an existing presentation cannot be altered).  These BrightAuthor states/events are commonly restricted by model type:
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Why isn’t the player clock working?
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