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Try the following:
If these suggestions don’t work, post a description of the problem in the forums or email us at support@brightsign.biz and include:
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This type of error can be caused by proxy server or firewall blocking BrightAuthor's access to the Internet. Even if you aren't using a BrightSign Network account, BrightAuthor contacts BSN servers to get the latest firmware versions for public and beta releases. See this page for more information. Try to duplicate the problem, then exit BrightAuthor if it is open. Find the eventlog.txt file (see this FAQ for more infothe “Where is the BrightAuthor eventlog?” FAQ, above) and forward it to support@brightsign.biz with a description of the problem. |
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BrightAuthor presentation files (.bpf files) created on one computer may fail to open on another computer due to the language that the operating system is set to. Verify the operating systems on both computers are set to the same language, change the language to English temporarily, then try to open the presentation file in BrightAuthor. For example: Action You attempt to cast a numeric string to a numeric data type, using code similar to the following:
Result You receive a System.FormatException with "Input string was not in a correct format" and this stack trace:
Cause There is an incorrect value in the following value in the Windows registry:
This value should be empty for most English Language settings. Note that when this error occurs, the value may appear empty visually, but may contain a space or unprintable character. Resolution While it is possible to directly edit the value for the problem key, the preferred method is to change the Regional Settings to a different Region/Language and then reset it to the desired setting:
This action resets every value under the |
How can I troubleshoot my BrightAuthor Local File Network setup?
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If automatic discovery isn't working, try adding the unit manually. In BrightAuthor, navigate to Publish > Local File Network, click the Add icon under Publish, and enter the IP address of the player. |