Content Comparison

Try the following:

1. Update your graphics card driver to the latest version.

2. Try removing all files from the BrightAuthor Media Library folder. Then open BrightAuthor again. If it opens, this would indicate a codec problem when BrightAuthor tries to build thumbnails for the Media Library. 

3. If the files used in the project are stored on a networked drive or external drive, try opening them from a location on your local disk. 

4. Update to the latest version of BrightAuthor, which can be found on the Software Downloads page.

If these suggestions don’t work, post a description of the problem in the forums or email us at support@brightsign.biz and include:

• Steps to duplicate the problem (or indicate that you can’t duplicate it)

• Any error dialogs you saw, including text in the dialog

• The contents of your event log right after the crash (see https://brightsign.atlassian.net/wiki/spaces/DOC/pages/edit-v2/2085126145#Where-is-the-BrightAuthor-eventlog%3F)the “Where is the BrightAuthor eventlog?” FAQ, above).

• A copy of the presentation project where you encountered the problem

This type of error can be caused by proxy server or firewall blocking BrightAuthor's access to the Internet. Even if you aren't using a BrightSign Network account, BrightAuthor contacts BSN servers to get the latest firmware versions for public and beta releases. See this page for more information.

Try to duplicate the problem, then exit BrightAuthor if it is open. Find the eventlog.txt file (see this FAQ for more infothe “Where is the BrightAuthor eventlog?” FAQ, above) and forward it to support@brightsign.biz with a description of the problem.