Content Comparison

The Groups tab of BSN and the Manage tab in BrightAuthor show the following status colors:

• Green (healthy): The player has an active subscription and has successfully communicated with BSN within the configured time period. You can customize how frequently the player connects to BSN:

  1. In BrightAuthor, go to the Manage > Status tab

  2. Right-click a player, and select Edit. 

  3. Under the Networked with BrightSign Network option, use the Content Check Frequency drop down menu to indicate how often you want the player to connect to the server.

• Yellow (connection lost): The player has missed its last scheduled update. For example, if you set the player to update every 5 minutes, and it has been 6 minutes since the player last checked in for an update, then the color will have changed to yellow.This is caused by one of the following issues:

  • Its subscription is about to be suspended. See Device Properties > Device Overview > Subscription Status in the General tab.

  • It reported an Error but continue to retrieve settings and schedule from BSN. See Device Properties > Errors in the Advanced tab.

  • It missed one or two synchronization or heartbeat requests at the expected time. For example, if you set the player to update every 5 minutes, and it has been 6 minutes since the player last checked in for an update, then the color will have changed to yellow. You can review and edit the configured synchronization and heartbeat frequency in Device Properties > Unit Configuration inthe General tab.

  • It is assigned to the Disabled Players group.

• Red (inactive):The player has a subscription, but experienced one of the following issues:

  • The subscription for the player’s serial number has expired, and the unit has been suspended. 

  • Its subscription is suspended. See Device Properties > Device Overview > Subscription Status in the General tab.

  • ⁠It reported an Error and cannot retrieve settings and schedule from BSN. For example, the system has crashed due to a script error, or attempts to write to the SD card have failed because the card is malfunctioning or is locked. See Device Properties > Errors in the Advanced tab or the Error log in the Info window. Another example would be a download error, when the player cannot download the current sync file, which is downloaded each time it checks in with BSN or the player failed to download one or more files in a recently published presentation. You can see the download status of each file listed in the Download Progress window. Go to Manage > Status and right-click on a player name to access either the Info or Download window.

  • ⁠It missed more than two synchronization and heartbeat requests. For example, the player is set to update every 5 minutes and it has not connected with BSN for 11 minutes. You can review and edit the configured synchronization and heartbeat frequency in Device Properties > Unit Configuration inthe General tabThe subscription for the player’s serial number has expired, and the unit has been suspended.  You can see the subscription status by clicking on the properties of a player.

  • No presentations are scheduled for the player (applies only to BrightAuthor versions 3.4 and earlier). For example, if you have set up a unit, but have not assigned a presentation to it yet, then the color will be set to red.