What is the difference between Setup, Provision, and Activate?
This page explains Setups and Provisioning in more detail and is highly recommended reading.
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If a player has already been provisioned (that is, it already has a Setup assigned to it), the QR code will not be displayed.
What are BSN.Cloud data usage limits?
This information is governed by the Terms of Service:
Current subscriptions include 1GB/player/month or 12GB/player/year for download.
Active storage on our service is currently not limited.
Customers are responsible for the backup of their data and BrightSign makes no commitment to retain data that isn't currently in use.
Single file upload is limited to 5GB per file.
Do you need to use BrightAuthor:connected to create playlists?
Playlists can be created in the BrightAuthor:connected Presentation tab (see this page for a tutorial). To create simple presentations without BrightAuthor:connected (or any other publishing software), see the “Can I play files without presentation software (BrightAuthor, BAconnected, etc.)?” FAQ.
Will my BrightSign player appear on my local network like my computer?
No. BrightSign players are not capable of traditional computer file sharing and thus do not appear on Mac or PC network viewers.
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More info on the various publishing modes can be found here.
Which Video Mode should I use in BrightAuthor:connected?
The Video Mode option in BrightAuthor:connected allows you to determine how videos will be scaled to fit in a Video or Image zone. This option has no effect if the video and the zone are the same size.
See https://brightsign.atlassian.net/wiki/spaces/DOC/pages/388432875/Zones#Zone-Types for more information about the BrightAuthor:connected Video Mode types.
Why can’t I see my players in the Network tab?
This is usually caused by a communication issue with BSN.Cloud servers (for example, a missing player setting or configuration or a network issue). Check the following:
Make sure that Enable BSN.cloud is selected in Admin > Player Settings > Advanced (this setting is Enable Control Cloud or Content Cloud in BrightAuthor:connected 1.36.0 or later and Enable bsn.Control or bsn.Content in BrightAuthor:connected version 1.42 or later):
Make sure that the player was activated before or during the setup process. For more information, see this page.
To communicate with players, the network must meet some basic requirements. See this page for more details.
Players must be on BrightSign OS version 8.0.119 or later to run BSN.Cloud, so make sure your player OS is compatible with BSN.Cloud. See the next topic if you need instructions about how to update your OS.
How do I update the BrightSignOS version on my player using BrightAuthor:connected?
There are several different ways to update the OS in BrightAuthor:connected. See Update the Player OS for more information.