Page Comparison

The Devices page allows you to view information about BrightSign players connected to the BSNEE server. You can also use the page to send commands to a specific player.

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• Health: The status of the player, as indicated by the following icons:

  • Healthy: The player is connected to the network; the presentation is activehas an active subscription and has successfully communicated with BSN within the configured time period.

  • Connection Lost: The player has missed its last scheduled status updatea subscription and reported its status to BSN recently, but experienced one of the following issues:

    • Its subscription is about to be suspended. See Device Properties > Device Overview > Subscription Status in the General tab.

    • It reported an Error but continue to retrieve settings and schedule from BSN. See Device Properties > Errors in the Advanced tab.

    • It missed one or two synchronization or heartbeat requests at the expected time. You can review and edit the configured synchronization and heartbeat frequency in Device Properties > Unit Configuration inthe General tab.

    • It is assigned to the Disabled Players group.

  • Inactive: The player is not functioning and/or not connected to the network. There can be several reasons for an inactive player; please see this FAQ for a full list of causeshas a subscription, but experienced one of the following issues:

    • ⁠Its subscription is suspended. See Device Properties > Device Overview > Subscription Status in the General tab.

    • ⁠It reported an Error and cannot retrieve settings and schedule from BSN. See Device Properties > Errors in the Advanced tab.

    • ⁠It missed more than two synchronization and heartbeat requests. You can review and edit the configured synchronization and heartbeat frequency in Device Properties > Unit Configuration inthe General tab.

  • Disconnected: The player does not have a subscription, or its subscription has expired.

• Serial: The serial number of the player.

• Network: The name of the network associated with the player.

• Unit Name: The name given to the player during device setup.

• Target Group: The group to which the player was most recently assigned.

• Model: The model number of the player.

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