BrightSign offers digital signage players with a vast array of capabilities, but with this power also comes a good deal of complexity. To help you with this, we offer a number of support options with the purchase of one or more BrightSign players:
Free Support
Unlimited email support with the BrightSign Support ticketing system
Unlimited use of the Documentation site and user-to-user Community forums
Free downloads and updates for BrightAuthor software and BrightSign player firmware
Access to numerous developer resources, including customizable BrightAuthor Plugins, toolchain utilities, and open source code for player firmware
...
Priority Support
The response times for email support depend on the volume of other support tickets, as well as the complexity of the issue itself. If you need comprehensive support for your issue within a short period of time, we also offer call back services that you can purchase:
Call Back ($100.00)
Select this option to schedule a call with BrightSign Technical support within the next business day.
Priority Call Back ($400.00)
Select this option to schedule a call with BrightSign Technical support within the next 4 business hours.Note:
Business hours and days are defined as
...
9AM GMT to
...
12AM GMT, Monday through Friday.
To learn more about purchasing a support callback, contact BrightSign sales.