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Try the following:
If these suggestions don’t work, post a description of the problem in the forums or email us at support@brightsign.biz and include:
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Why can’t I find a certain state, event, or command in BrightAuthor?
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BrightAuthor states, events, and commands are made available according to the capabilities of the BrightSignplayer model you select in the NewProject window: For example, since the HD223 does not have an HDMI input or serial port, an HD223 project will not offer the corresponding Live Video state or Serial Input event. If you don't see an event or state, check the top left of the window to determine whether the presentation is targeted for the correct model, as shown in the image below. If the model number is incorrect, you will need to create another presentation with the correct model number (i.e. the model number of an existing presentation cannot be altered). These BrightAuthor states/events are commonly restricted by model type:
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Why isn’t the player clock working?
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BrightAuthor presentation files (.bpf files) created on one computer may fail to open on another computer due to the language that the operating system is set to. Verify the operating systems on both computers are set to the same language, change the language to English temporarily, then try to open the presentation file in BrightAuthor. For example: Action You attempt to cast a numeric string to a numeric data type, using code similar to the following:
Result You receive a System.FormatException with "Input string was not in a correct format" and this stack trace:
Cause There is an incorrect value in the following value in the Windows registry:
This value should be empty for most English Language settings. Note that when this error occurs, the value may appear empty visually, but may contain a space or unprintable character. Resolution While it is possible to directly edit the value for the problem key, the preferred method is to change the Regional Settings to a different Region/Language and then reset it to the desired setting:
This action resets every value under the |
How can I troubleshoot my BrightAuthor Local File Network setup?
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If automatic discovery isn't working, try adding the unit manually. In BrightAuthor, navigate to Publish > Local File Network, click the Add icon under Publish, and enter the IP address of the player. |