4.2-Upgrade Pre-Installation

Complete these steps before running the BSNEE Upgrade Installer:

1. If your BSNEE 4.1 instance was upgraded from version 4.0 (i.e. BSNEE 4.1 was not a fresh install), do the following:
   1. Navigate to the %TEMP% directory for your user account: 
      C:\Users\[username]\AppData\Local\Temp\
   2. Delete all files in the %TEMP% directory. If you're using RDP, Windows may resolve you to a subfolder of the %TEMP% directory. Ensure that you delete all files from the %TEMP% directory itself.
2. Stop the following BSNEE services (the installer will start them automatically after the upgrade is complete):
   1. BSNEEScheduler
   2. BSNEESubscriber
   3. BSNEEDeviceScreenshotsProcessor
3. Ensure that there is at least 5GB of free space on the C: drive. The installer will also indicate an error if there is not enough space.
4. Ensure that the MIME types listed here are registered with the IIS persistent storage web server.