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titleHow much do BSN.cloud and BrightAuthor:connected cost?

BrightAuthor:connected is free to use, just like BrightAuthor, and a Control Cloud subscription is free on all connected players. The full feature set of Content Cloud is the same price as a BrightSign Network subscription, $99 per player per year.

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titleWhy did BrightSign create BSN.cloud and BrightAuthor:connected?

These were built to address many pain-points that BrightSign and our CMS partners face. We simplified device deployment, network and player management, and delivered remote diagnostics, and we are making this functionality available to everyone. In addition, by using a more modern architecture, we’re able to provide a unified experience for BrightSign products on Mac and Windows, as well as through a Chrome web browser.

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titleHow do you secure my data in BSN.cloud and BrightAuthor:connected?

We are currently in the process of updating our security documentation for BSN.cloud and BrightAuthor:connected.

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titleAre the BrightAuthor:connected web and desktop applications the same?

Both the web (bsn.cloud) and desktop (BrightAuthor:connected) applications offer similar functionality with the key difference being that the desktop application is able to access files and content stored on the local computer whereas the web application cannot. With . However, to access local content on the web application, files and content you must first be uploaded upload it to BSN.cloud before they can be used in presentations, which you do not have to do if you use the desktop application and set the toggle to Local.

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titleCan I use Dynamic Playlists without BSN.cloud?

No. A BSN.cloud Content Cloud account is required to host Dynamic Playlists. However, you can get similar functionality with a self-hosted Media RSS (MRSS) feed, which can work with any player that has an internet connection. See this FAQ for more details.

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titleCan I get player usage statistics over BSN.cloud?

Yes. The Control Cloud, which is included with all BrightSign players running OS 8 and higher, is a free subscription service that grants access to real-time basic health information of connected players through BrightAuthor:connected. The Content Cloud also allows for basic system diagnostics. Other features of the Control Cloud include B-Deploy, OS updates, and remote reboots. 

You can select the temperature icon on the Dashboard to see a graphic representation of player health (see this page), or enable Event, Playback, State, Diagnostic, or Variable logging in Setup > Player Settings > Logging. You can also set the log upload frequency in this location.

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