BSN.Cloud/BAconnected FAQ

If this error appears when adding a player from the Provision screen, the player already has an existing provisioning record under another BSN.Cloud network.

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A player can only have one provisioning record in BSN.Cloud, so the player’s existing provisioning record must be deleted and the player removed from its current network. To do this, follow the steps outlined here. Only the owner of the network to which the player belongs can perform these functions so you may have to contact that person to request that they do this.

BrightAuthor:connected is free to use, just like BrightAuthor, and the Control Cloud tier is free on all connected players. The full feature set of Content Cloud is the same price as a BrightSign Network subscription, $99 per player per year.

These were built to address many pain-points that BrightSign and our CMS partners faced in BrightAuthor and BrightSignNetwork, our legacy software. We simplified device deployment, network and player management, and delivered remote diagnostics, and made this functionality available to everyone. In addition, by using a more modern architecture, we’re able to provide a unified experience for BrightSign products on Mac and Windows, as well as through a Chrome web browser.

See our security documentation for BSN.Cloud and BrightAuthor:connected.

BrightAuthor:connected, available for Mac or PC, is recommended for the vast majority of users. While much of the same functionality is available through both apps, the web app has some important limitations. The web app requires an internet connection and cannot access players through the user's local network (players must be connected to the internet). In addition, files must first be uploaded to BSN.Cloud before they can be used in presentations. BrightAuthor:connected does not have these limitations.