This error is caused by one of the following: The target network does not have a “Trial” or “Content”-Level subscription. To see the player subscription status either: See the Subscription Information in the Dashboard page of BrightAuthor:connected Go to the Manage > Status window in BrightAuthor Go to the Groups page in the BrightSign Network WebUI and click the properties of the player. See this page for information on how to purchase subscriptions.
The player serial number is not registered The network name does not exist The player has a suspended subscription or does not have subscription and there are no available subscriptions in its current network The player cannot communicate with the AWS servers that host the BSN or BSN.cloud. A proxy server, firewall, or some other kind of network filter can intercept outbound traffic, blocking a BrightSign player: See this page for a list of ports and URLs that need to be open for BSN.cloud. See this FAQ for a list of URLs and ports that need to be open for BSN. In BrightAuthor or BrightAuthor:connected, you can test connectivity in the Diagnostic Web Server (DWS): Open the DWS and select the Diagnostics tab. Click the Run button under Network Diagnostics to run a network test and verify that the player can connect to the internet.
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