Versions Compared

Old Version 10

changes.mady.by.user BrightSign TechDocs

Saved on

compared with

New Version 11

changes.mady.by.user BrightSign TechDocs

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleExpand

This is usually caused by permissions issues. Saving or publishing fails if BrightAuthor can’t write to one or more files. 

  1. If you are publishing to an SD card, verify that it’s not write protected. For most SD cards, sliding the notched tab toward the top of the card will disabled copy protection.

  2. Verify that your computer login has administrator access: Try logging in as administrator or as a different user.

  3. Quit BrightAuthor and delete the UserPreferences.xml file. Then reopen BrightAuthor. See the note below to locate the file.

  4. Email support@brightsign.biz and attach the eventlog.txt file. See the note below to locate the file. 

The eventlog.txt and UserPreferences.xml file location for Windows Vista and Windows versions 7, 8, 8.1, 10 and 11 is %localappdata%\\BrightSign\BrightAuthor\version_number. For example:

  • C:\Users\John Doe\AppData\Local\BrightSign\BrightAuthor\4.3.0.11

The eventlog.txt and UserPreferences.xml file location for Windows XP is: %appdata%\BrightSign\BrightAuthor\version_number. For example:

  • C:\Documents and Settings\John Doe\Local Settings\Application Data\BrightSign\BrightAuthor\3.7.0.11

You may need to set your computer to show hidden files and folders to see this folder. 

Why can’t I upload content via Local File Networking in BrightAuthor?

Expand
titleExpand

A known bug affects the upload/transfer of content to the player while publishing a presentation via Local File Networking. This issue affects some users that enabled authentication by entering a password for the Local Web Server via the User name and Password options in Tools > Setup BrightSign Unit > Unit Configuration. Follow these steps to resolve the issue:

  1. Clear the player registry as described on this page.

  2. Close BrightAuthor.

  3. Find and delete the BrightSignUnits.xml file for your BrightAuthor version. The path should be similar to this: C\Users\[User_Name]\AppData\Local\BrightSign\BrightAuthor\[BA_Version_Number]

  4. Open BrightAuthor.

  5. Go to Tools > Setup BrightSign Unit to create a new setup card without a password for the Diagnostic Web Server or Local Web Server.

  6. Insert the new setup card into the player.

  7. Connect the power cable (or Ethernet cable if using PoE).

  8. In BrightAuthor go to the Publish tab, Select New Unit, select the "+" icon to add the new player IP address, and select OK.

If you don't know the IP address of your player, see this page for help.