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Video Troubleshooting

  1. Try playing a different video to rule out a problem with the display, cables, hardware, etc.

  2. Make sure that your video file extension is supported by the player and that the video does not exceed the maximum video resolution for your player. Extension and resolution information is available in this FAQ.

  3. Verify that your video uses the recommended constant bitrate (CBR). See Optimizing Video Quality for details. 

  4. If your video is playing too fast:

    1. Make sure your video is not an MPEG elementary stream. If you are playing an MPEG elementary stream that's encoded at 25 fps, but the player is outputting 50 or 75 fps, it will play faster than normal.

    2. Try re-encoding your video as an MPEG-2 program stream or transport stream. Some encoders require that you add a silent audio layer to create a program stream, or you can use one of several utilities such as Mpeg2Vcr to convert the video.

Image Troubleshooting

If your image isn't displaying, it might be an unsupported format or the image size may be too big for your player. See this FAQpage for more information about supported formats and sizes.

You can increase the maximum allowed width of images by sacrificing height (e.g. you can use a 4096x640x32bpp image on players that lack a 4K decoder is allowed). You can also increase the maximum width/height by reducing the bpp value (e.g. you can use a 4096x1280x16bpp image on players that lack a 4K decoder).

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You can connect to a wireless network using a WS105, WS104, or WS103 wireless module.

BrightSign players support most commonly used wireless encryption formats: WEP (64 & 128), WPA (TKIP), and WPA2 (AES). WPA Enterprise is supported using EAP-TLS (with DER, PEM, or PKCS#12 certificates) and PEAPv0/MSCHAPv2 (with a username and passphrase). Wired authentication via 802.1x is also supported. 

See our documentation for WS105, WS104, and WS103 specs and installation instructions.

The wireless settings of a player are configured in Network Options in BrightAuthor:connected or in Unit Setup in BrightAuthor/BSN.

Also, any networked model that doesn't have a wireless module can use a wireless bridge (game adapter) connected to the ethernet port. 

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