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If scheduling one presentation to play all the time works but setting multiple presentations to play at different times of the day fails, the problem is likely caused by the date, time, or timezone setting on your player. To support day parting, the player needs to be connected to a network with a time server or needs to have a manually configured time:

• See this How-to for details on changing the default time server. If the player still has the incorrect time when connected to the Internet, try the solutions outlined in this the “Why isn’t the player clock working?” FAQ.

• Make sure the player is set to the correct timezone. See this FAQHow-to for more details on setting the player time zone.

• If you can't connect the player to a network with a time server, you can manually configure the time on the player. See this FAQHow-to for more details.

If your Local File Networking publish fails, and the error indicates that the autoplay.xml file could not be published, this may be caused by a corrupted userpreferences.xml file. To fix this problem:

• Clear your BrightAuthor user preferences by deleting all the userpreferences.xml files contained in the %localappdata%\BrightSign\BrightAuthor subfolders, then reopen BrightAuthor. You'll find the user preferences file in %localappdata%\BrightSign\BrightAuthor (type the address into the location/address bar). You may need to set your computer to show hidden files and folders to find this folder.

  • Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 example:
    C:\Users\myusername\AppData\Local\BrightSign\BrightAuthor\2.0.0.44

  • Windows XP example:
    C:\Documents and Settings\myusername\Local Settings\Application Data\BrightSign\BrightAuthor\2.2.0.37

• Uninstall and re-install BrightAuthor.

• If this does not solve your issue, attempt to publish again and then exit BrightAuthor. Submit a support ticket with the BrightAuthor eventlog.txt file (see this the “Where is the BrightAuthor eventlog?” FAQ to find that file). Be sure to retrieve the log before relaunching, since the log is rewritten on each boot.

This is usually caused by permissions issues. Saving or publishing fails if BrightAuthor can’t write to one or more files. 

1. If you are publishing to an SD card, verify that it’s not write protected. For most SD cards, sliding the notched tab toward the top of the card will disabled copy protection.

2. Verify that your computer login has administrator access: Try logging in as administrator or as a different user.

3. Quit BrightAuthor and delete the UserPreferences.xml file. Then reopen BrightAuthor. See the note below to locate the file.

4. Email support@brightsign.biz and attach the eventlog.txt file. See the note below to locate the file. 

A known bug affects the upload/transfer of content to the player while publishing a presentation via Local File Networking. This issue affects some users that enabled authentication by entering a password for the Local Web Server via the User name and Password options in Tools > Setup BrightSign Unit > Unit Configuration. Follow these steps to resolve the issue:

1. Clear the player registry as described on this page.

2. Close BrightAuthor.

3. Find and delete the BrightSignUnits.xml file for your BrightAuthor version. The path should be similar to this: C\Users\[User_Name]\AppData\Local\BrightSign\BrightAuthor\[BA_Version_Number]

4. Open BrightAuthor.

5. Go to Tools > Setup BrightSign Unit to create a new setup card without a password for the Diagnostic Web Server or Local Web Server.

6. Insert the new setup card into the player.

7. Connect the power cable (or Ethernet cable if using PoE).

8. In BrightAuthor go to the Publish tab, Select New Unit, select the "+" icon to add the new player IP address, and select OK.

While models such as the XTx43/XTx44 support rendering 4K graphics (with the Full resolution graphics option enabled), other 4K-capable models (XDx34, HDx24, etc.) render graphics at HD. When you create a 4K presentation for one of these models, the canvas will read as 1920x1080, which will upscale to 3840x2160 when you publish the presentation.

• See this the “How do I display 4K images on a 4K242, 4K1042, or 4K1142 player?” FAQ for information about how to display images that are larger than 1080p on players that can play 4K content.

• You can also display 4K images using the 4K checkbox in a Media List State. The target mode for the presentation must be set to Support 4K images (use video plane to display images) as shown in the image below.

This applies to graphics/HTML only: All 4K-capable models render 4K videos at their native resolution without upscaling.

For an upscaled 4K presentation, the size and position coordinates must be halved for all zones: For example, if you wish to display a second video that is HD (1920x1080) in the lower-right quadrant of the screen, you will need to set the video zone size (W:H) and position (X:Y) to 960x540.