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This error is caused by one of the following:

• The target network does not have a “Trial” or “Content”-Level subscription (see the “How can I buy subscriptions for BSN.cloud or BSN.com?” FAQ to purchase subscriptions). To see the player subscription status either:

  • Check the Subscription Information in the Dashboard page of BrightAuthor:connected

  • Go to the Manage > Status window in BrightAuthor

  • Go to the Groups page in the BrightSign Network WebUI and click the properties of the player.

• The player serial number is not registered

• The network name does not exist

• The player has a suspended subscription or does not have subscription and there are no available subscriptions in its current network

• The player cannot communicate with the AWS servers that host the BSN or BSN.cloud. A proxy server, firewall, or some other kind of network filter can intercept outbound traffic, blocking a BrightSign player:

  • See this page for a list of ports and URLs that need to be open for BSN.cloud.

  • See this page for a list of URLs and ports that need to be open for BSN.

  • In BrightAuthor or BrightAuthor:connected, you can test connectivity in the Diagnostic Web Server (DWS):

    1. Open the DWS and select the Diagnostics tab.

    2. Click the Run button under Network Diagnostics to run a network test and verify that the player can connect to the internet.