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Roger Hsu

Roger Hsu

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Comment: Added info about switching from Windows to BrightSignOS and vice-versa.
Info

This page will ultimately be published in the FAQs section of our external docs.

What version of Windows is installed?

Windows 11 IoT LTSC (Long-Term Servicing Channel).

Can I switch my player's OS from Windows to BrightSignOS and vice-versa?

No. If you purchased a player with BrightSignOS pre-installed, you cannot switch that player's OS to Windows. Similarly, if you purchased a player with Windows pre-installed, you cannot switch that player's OS to BrightSignOS.

How do I update Windows?

Security updates will be applied via the standard Windows Update feature. Importantly, however, Windows Update will not update the Windows version.

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  • microSD card

  • USB-A connected storage (e.g., USB-A thumb sticks, USB-A drives)

  • SSDs SSD (M.2 form factor)

Info

For more info about compatible storage devices, please visit https://brightsign.biz/storage.

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For hardware related issues, please visit support.brightsign.biz.

Note

The notes below are from Ben’s original document. They are being left here temporarily for reference only and will be eventually deleted. The above section is what will be published publicly.

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How to update to BrightSign provided UEFI bootloader?

  1. nb: currently not supported

  2. at scale?s

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How to update from a BrightSign provided UEFI bootloader to a newer BrightSign provided UEFI Bootloader?

  1. nb: currently dont support

  2. at scale?

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How to determine the version of the player?

  1. BrightSign Version?

    1. There is not a 'brightsign version'

  2. UEFI Version?

    1. Same as normal Windows process

  3. BrightSign UEFI Bootloader Version?

    1. Remove the SSD and check the splash screen

  4. BrightSign Windows Agent (Windows Installer App) Version?

    1. Communication with Brightsign

  5. Windows Version?

    1. Same as normal Windows process

How does a end user apply a Recovery Image?

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Notes (very rough - WIP will be formalizing these 10/30):

  • (Eng / Product) do we have a hardening guide

    • Refer Customer to Windows Support

    • (Nick ) create generic macro to point to windows support

  • (Product / Sales) publicizing or providing details on "how powerful the player is". How does a customer determine performance between XC5 vs other PCs.

    • (Product) guide to specs on Windows relative to XC5 and how to answer sales and suports questions

  • potential recommended security software to install that we have confirmed works fine

  • is there a different bootloader screen or indicator displayed? UEFI Bootloader..

    • (Product / Matt) Sticker on the XC5 player case: "Powered by Windows" (Matt / Ben)

    • (Product) there is an shipping guide explaining where / how to place the sticker on the XC5 Windows unit

  • can someone remove the SSD and duplicate the image to another SSD? from a support perspective? from a product perspective?

    • technically yes

    • malicious user: the unit should be physically locked down if this is a concern

    • genuine user: No. End users cannot duplicate SSDs. It's the case N number of registration keys are required for N units.

  • does the unit support random mac address? booting into recovery?

  • share edit access to the document with Support?

  • can we re-flash an SSD with a windows image?

to test:

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