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Certain ports and URLs need to must be open to not block the connection that the software usesto connect to BSN.Cloud or BrightSign Network. See this page for a list of ports and URLs that are needed by BSN.cloudCloud, and this page for a list of ports and URLs that are needed if you are using our legacy BrightAuthor and BSN software.

Your may need to factory reset the player or reprovision the player with a new setup. To factory reset a player, see Factory Reset a Player and to reprovision a player, see https://brightsign.atlassian.net/wiki/spaces/DOC/pages/395313614/Provision#Reprovisioning.

Check the codec and file types of the content that you are using in your presentation to make sure that they are supported. This information can be found in the Additional Technical Topics section (Supported Audio Formats, Supported Image Formats, Supported Video Formats and Codecs, etc.).