The Background Image zone consumes a video decoder on the BrightSign player. If the player model supports two video zones (e.g. XTx43, XDx33), it can support one video zone and one Background Image zone, while single-video models (e.g. HDx23, LS423) do not support both a video zone and Background Image zone simultaneously. Note that on some models this rule does not apply to Mosaic mode presentations.
If you only want a background color (instead of an image), do not add a Background Image zone. Instead, change the background screen color in the File > Presentation Properties > Main tab.