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What if my player’s serial number is already registered?
If this error appears when adding a player from the Provision screen, the player already has an existing provisioning record under another BSN.Cloud network.
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A player can only have one provisioning record in BSN.Cloud, so the player’s existing provisioning record must be deleted and the player removed from its current network. To do this, follow the steps outlined here. Only the owner of the network to which the player belongs can perform these functions so you may have to contact that person to request that they do this.
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Note that a factory reset of the player resets the settings of the player to its factory defaults but does not delete the player’s provisioning record. More info about that here. |
How much do BSN.
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Cloud and BrightAuthor:connected cost?
BrightAuthor:connected is free to use, just like BrightAuthor, and a Control Cloud subscription the bsn.Control tier is free on all connected players. The full feature set of bsn.Content Cloud is the same price as a BrightSign Network subscription, $99 $139 per player, per year.Expand
Why did BrightSign create BSN.
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Cloud and BrightAuthor:connected?
These were built to address many pain-points that BrightSign and our CMS partners facefaced in BrightAuthor and BrightSignNetwork, our legacy software. We simplified device deployment, network and player management, and delivered remote diagnostics, and we are making made this functionality available to everyone. In addition, by using a more modern architecture, we’re able to provide a unified experience for BrightSign products on Mac and Windows, as well as through a Chrome web browser.
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No. These are separate platforms. A player can only be associated to and managed by one platform or the other. |
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Many of our CMS partners are already actively working on expanding the functionality of their products by taking advantage of our new BSN.cloud platform. Our platform improvements enable our CMS partners to simplify BrightSign player setup and bring new features and functionalities to their products, so we expect you will enjoy the benefits of our updated platform while using the CMS that you are familiar with. |
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Yes. Both BrightAuthor and BrightAuthor:connected can be installed on the same Windows PC. |
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No. BSN.cloud requires players to be on OS 8 (8.0.119) or newer. |
| title | Will BSN.cloud and BrightAuthor:connected work without internet access? |
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How do you secure my data in BSN.
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Cloud and BrightAuthor:connected?
We are currently in the process of updating See our security documentation for BSN.cloud Cloud and BrightAuthor:connected.
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Please see this article for more details. |
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Both the Chrome application and desktop application function using BSN.cloud identically. The main difference between the Chrome and desktop BrightAuthor:connected applications is that the Mac or PC desktop application can function locally. Using BrightAuthor:connected locally allows files and content stored on the computer's hard drive to be accessed directly through the application, while when using the BSN.cloud files and content are required to be first uploaded to the BSN.cloud before being available for use in presentation and other player content. |
Should I use the desktop app (BrightAuthor:connected) or the web app (accessible at bsn.cloud)?
BrightAuthor:connected, available for Mac or PC, is recommended for the vast majority of users. While much of the same functionality is available through both apps, the web app has some important limitations. The web app requires an internet connection and cannot access players through the user's local network (players must be connected to the internet). In addition, files must first be uploaded to BSN.Cloud before they can be used in presentations. BrightAuthor:connected does not have these limitations.
Can I use Dynamic Playlists without BSN.
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Cloud?
No. A BSNbsn.cloud Content Cloud account is required to host Dynamic Playlists. However, you can get similar functionality with a self-hosted Media RSS (MRSS) feed, which can work with any player that has an internet connection. See this FAQ for more details.Expand
Can I get player usage statistics over BSN.
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Cloud?
Yes. The Control Cloud, which is included with all BrightSign players running OS 8 and higher, is a free subscription service that grants access to , BSN.Cloud provides free, real-time access to basic health information and system diagnostics of connected players through BrightAuthor:connected. The Content Cloud also allows for basic system diagnostics. Other features of the Control Cloud include B-Deploy, OS updates, and remote reboots. You can select the temperature icon on the Dashboard to see a graphic representation of player health (see this page), or enable Event, Playback, State, Diagnostic, or Variable logging in Setup > Player Settings > Logging. You can also set the log upload frequency in this location. , including a visual representation of player status (via the thermometer icon on the Dashboard) and various types of logging. The log upload frequency can also be set.
All of these capabilities are available for both tiers of BSN.Cloud (the free bsn.Control tier as well as the subscription-based bsn.Content tier) and can be accessed with BrightAuthor:connected. Those in the bsn.Control tier can also use the web interface at control.bsn.cloud.
How long are log files stored if uploaded through BSN.Cloud?
If you are using BSN.Cloud, and you enabled the Upload Logs feature in BrightAuthor:connected, log files will be deleted after they are successfully uploaded to BSN.Cloud.
To enable Upload Logs:
Go to the Network tab in BrightAuthor:connected
Select your player.
Go to Properties > Logging and select Upload Logs.
Log files that are more than 30 days old will automatically be deleted. If the player has no valid date and time, the maximum number of log files that will be stored is 60.
Can I update content, remotely and at the same time, on multiple players?
Yes. BSN.Cloud allows you to organize your players into groups and schedule content to be deployed to one or more groups at the same time (or on different dates at different times).
Web Folder Setup allows multiple players to check the same folder on your remote web server for content updates. To update your players using this method, publish changes locally in BrightAuthor:connected, then transfer those changes to your web server.
If you are using the BrightSign Network, you can organize your players into groups, and then schedule content to be deployed to one of more groups at the same time (or different times). Simple File Network in BrightAuthor lets you configure multiple units to check the same folder on your remote web server for content updates. To update your units, publish changes locally and then transfer those changes to your web server.