Page Comparison

The Current Usage page allows you to monitor the health of devices and download log reports. This page lists all devices connected to your network.

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• Health: The status of the player, as indicated by the following icons:

  • Image AddedHealthy: A green check indicates that the player is connected to the network; the presentation is active

  • Connection Lost: A yellow pause indicates that the player has missed its last scheduled status update.

  • Inactive: A red square indicates that the player is not functioning and/or not connected to the network. There can be several reasons for an inactive player; please see this FAQ for a full list of causes.

  • Disconnected: A grey question mark indicates that the player has no subscription, or its subscription has expiredThe player has an active subscription and has successfully communicated with BSN within the configured time period.

  • Image AddedConnection Lost: The player has a subscription and reported its status to BSN recently, but experienced one of the following issues:

    • Its subscription is about to be suspended. See Device Properties > Device Overview > Subscription Status in the General tab.

    • It reported an Error but continue to retrieve settings and schedule from BSN. See Device Properties > Errors in the Advanced tab.

    • It missed one or two synchronization or heartbeat requests at the expected time. You can review and edit the configured synchronization and heartbeat frequency in Device Properties > Unit Configuration inthe General tab.

    • It is assigned to the Disabled Players group.

  • Image AddedInactive: The player has a subscription, but experienced one of the following issues:

    • ⁠Its subscription is suspended. See Device Properties > Device Overview > Subscription Status in the General tab.

    • ⁠It reported an Error and cannot retrieve settings and schedule from BSN. See Device Properties > Errors in the Advanced tab.

    • ⁠It missed more than two synchronization and heartbeat requests. You can review and edit the configured synchronization and heartbeat frequency in Device Properties > Unit Configuration inthe General tab.

  • Image AddedDisconnected: The player does not have a subscription.

• Device Label: The serial number of the player.

• Device Name: The name given to the player during setup.

• Target Group: The group to which the player was mostly recently assigned.

• Device Model: The model number of the player

• Active Presentation: The presentation that is currently scheduled for the player.

• Last Connection: The most recent date that the player successfully connected to the BrightSign Network.

• Traffic: The amount of data the device has downloaded from the BrightSign Network during the current active subscription. When the subscription is renewed, this number returns to zero.

• Actions: Click the purple note button to add Tags or a note to a player: The note and tags will be displayed beneath the other player data. You can also click the Properties button to open the Device Properties window.

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Check the Show Deleted Devices box in the bottom right to view devices that have been deleted from your account. You can then restore deleted devices if needed by clicking the purple revert action button.

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Tagging Players 

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player_tagging player_tagging

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Creating Device Logs 

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creating_device_logs creating_device_logs

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You can download different log reports for your devices. The reports are generated as XML files.

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