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What if my player’s serial number is already registered?
If this error appears when adding a player from the Provision screen, the player already has an existing provisioning record under another BSN.Cloud network.
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A player can only have one provisioning record in BSN.Cloud, so the player’s existing provisioning record must be deleted and the player removed from its current network. To do this, follow the steps outlined here. Only the owner of the network to which the player belongs can perform these functions so you may have to contact that person to request that they do this.
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Note that a factory reset of the player resets the settings of the player to its factory defaults but does not delete the player’s provisioning record. More info about that here. |
How much do BSN.
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Cloud and BrightAuthor:connected cost?
BrightAuthor:connected is free to use, just like BrightAuthor, and the bsn.Control Cloud tier is free on all connected players. The full feature set of bsn.Content Cloud is the same price as a BrightSign Network subscription, $99 $139 per player, per year.Expand
Why did BrightSign create BSN.
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Cloud and BrightAuthor:connected?
These were built to address many pain-points that BrightSign and our CMS partners faced in BrightAuthor and BrightSignNetwork, our legacy software. We simplified device deployment, network and player management, and delivered remote diagnostics, and made this functionality available to everyone. In addition, by using a more modern architecture, we’re able to provide a unified experience for BrightSign products on Mac and Windows, as well as through a Chrome web browser.Expand
How do you secure my data in BSN.
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Cloud and BrightAuthor:connected?
See our security documentation for BSN.cloud Cloud and BrightAuthor:connected.Expand
Should I use the desktop app (BrightAuthor:connected) or the web app (accessible at bsn.cloud)?
BrightAuthor:connected, available for Mac or PC, is recommended for the vast majority of users. While much of the same functionality is available through both apps, the web app has some important limitations. The web app requires an internet connection and is unable to cannot access players through the user's local network (players must be connected to the internet to be accessible). In addition, files must first be uploaded to BSN.cloud Cloud before they can be used in presentations. BrightAuthor:connected does not have these limitations.expand
Can I use Dynamic Playlists without BSN.
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Cloud?
No. A BSNbsn.cloud Content Cloud account is required to host Dynamic Playlists. However, you can get similar functionality with a self-hosted Media RSS (MRSS) feed, which can work with any player that has an internet connection. See this FAQ for more details.Expand
Can I get player usage statistics over BSN.
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Cloud?
Yes, BSN.cloud provides Cloud provides free, real-time access to basic health information and system diagnostics of connected players. Also available are , including a visual representation of player status (via the thermometer icon on the Dashboard; more info here) , and various types of logging, and the ability to set the frequency of log uploads. The log upload frequency can also be set.
All of these capabilities are available for both tiers of BSN.cloud Cloud (the free bsn.Control Cloud tier as well as the subscription-based bsn.Content Cloud tier) and can be accessed with BrightAuthor:connected. Those in the bsn.Control Cloud tier can also use the web interface at control.bsn.cloud.
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No. BrightWall™ is not supported in the current version of BrightAuthor:connected. BrightWall™ is available for use in BrightAuthor versions 3.8.0.x or later. |
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Custom splash screens are not available in the current version of BrightAuthor:connected. To use a custom splash screen, use BrightAuthor. |
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Geo-fencing is not available in the current version of BrightAuthor:connected. To use geo-fencing on a BrightSign player with BrightAuthor, see this FAQ. |
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Yes. All BrightSign players (except the HD600) support this. Image files that are displayed in an Image (or Video or Image) zone will automatically display over video zones. To display text over video, use a Live Text state in an Image zone that is layered over a Video or Image zone. |
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Playlists can be created in the BrightAuthor:connected Presentation tab (see this page for a tutorial). You can also create simple presentations without BrightAuthor:connected (or any other publishing software):
Note: Content files on an SD card will play alphabetically in a continuous loop. |
| title | How does shuffling work in BrightAuthor:connected Media Lists? |
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If you enable the Shuffle playback option in a Media List state, the playlist will shuffle upon entering the media list state when it’s at the beginning of the list. If you are manually advancing through a media list using interactive input, then the playlist shuffles the Media List when it reaches the end of the list. It is also possible to advance to the next file in the list.
The Media List state is only available for use in an Interactive presentation.How long are log files stored if uploaded through BSN.Cloud?
If you are using BSN.Cloud, and you enabled the Upload Logs feature in BrightAuthor:connected, log files will be deleted after they are successfully uploaded to BSN.Cloud.
To enable Upload Logs:
Go to the Network tab in BrightAuthor:connected
Select your player.
Go to Properties > Logging and select Upload Logs.
Log files that are more than 30 days old will automatically be deleted. If the player has no valid date and time, the maximum number of log files that will be stored is 60.
Can I update content, remotely and at the same time, on multiple players?
Yes. BSN.Cloud allows you to organize your players into groups and schedule content to be deployed to one or more groups at the same time (or on different dates at different times).
Web Folder Setup allows multiple players to check the same folder on your remote web server for content updates. To update your players using this method, publish changes locally in BrightAuthor:connected, then transfer those changes to your web server.
If you are using the BrightSign Network, you can organize your players into groups, and then schedule content to be deployed to one of more groups at the same time (or different times). Simple File Network in BrightAuthor lets you configure multiple units to check the same folder on your remote web server for content updates. To update your units, publish changes locally and then transfer those changes to your web server.