What if my player’s serial number is already registered?
If this error appears when adding a player from the Provision screen, the player already has an existing provisioning record under another BSN.cloud network.
A player can only have one provisioning record in BSN.cloud so to provision the player, the player’s existing provision record must be deleted and the player removed from its current network.
To do this, follow the steps outlined here. Only the owner of the network to which the player belongs can perform these functions so you may have to contact that person to request that they do this.
Note that a factory reset of the player resets the settings of the player to its factory defaults but does not delete the player’s provisioning record. More info about that here.