How to Use the Support Center

Owned by BrightSign TechDocs
Last updated: Oct 01, 2024
2 min read

BrightSign has a ticketing system that is used for sales, orders, and technical support. You must log in to the Support Center to see or manage your requests. To do this:

To See Requests

  1. Go to the Support Center and click the "Sign In" link in the upper-right corner:

    • If you've contacted support, orders, or sales in the past, you may already have an account and just need to set up a password. 

    • If you're not signed in, you will be prompted to sign in, recover your password, create an account (sign up), or to get a password if you have emailed us before.

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Image 1

2. After logging in, you'll be able to see all tickets associated with your login. You can select the following, as shown in Image 2:

  1. Requests (viewing your tickets), Contributions (forum/community activity), and Following (articles or forum threads you are currently following).

  2. My Requests (tickets you logged) or Requests I'm CC'd on (tickets in which you are copied).

  3. Select from a list of requests, filtered by status (the default is Any status). The id is the ticket number, and you can view details by clicking on the subject.

  4. Submit a new request is an option for creating a new request.

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Image 2

To Update Tickets

Selecting the ticket subject in the request view will take you to the details page. Here you can add new information the ticket, as shown in Image 3:

  1. Request/ticket ID

  2. Subject of the ticket

  3. Additional ticket properties

  4. Comment history

  5. Add comments, CC's, and attachments

 To Create a New Request

  1. Choose Submit a new request

  2. Fill in the form that appears. For the best response, follow the tips posted here.

  3. Submit the ticket when you have completed all the information.