What if my player’s serial number is already registered?
If the below error appears when attempting to add a player from the Provision screen, it means that the player already has an existing provisioning record under another BSN.cloud network.
A player can only have one provisioning record in BSN.cloud so in order for you to provision the player, the player’s existing provision record must be deleted and the player removed from its current network.
To delete the player’s provisioning record and delete the player from its current network, follow the steps outlined here. Only the owner of the network to which the player belongs can perform these functions so you may have to contact the owner of the network and request that they perform these steps.
Note that a factory reset of the player resets the settings of the player to its factory defaults but does not delete the player’s provisioning record. More info about that here.