Access a BSN Account Owned by Someone Else

BrightSign receives requests to grant access to accounts due to various reasons, such as employee turnover and business entities changing ownership. For security reasons, BrightSign does have access to customer BrightSign Network (BSN) accounts and therefore cannot grant access to these accounts. To prevent access issues with your BSN account:

• Have one BSN admin user account that is connected to an email that can be reassigned (for example, BrightSignAdmin@company.com). You can have other users on the account, but this lets you have administrator access to your BSN account which isn’t tied to a particular individual.

• Ask your IT to enable the email account associated to the individual that was the BSN administrator long enough to perform a password reset from BSN, then log into the old user's BSN login. Once you have gained access, add a new administrator user, then disable the old user's BSN login.