BrightAuthor Audio/Video/Image Troubleshooting FAQs

The thumbnails are generated by codecs installed on your computer. You can download codecs to resolve the problem. For example, if you’re missing thumbnails for your transport streams, you can try downloading a codec such as K-Lite.

Each audio file in the playlist must have the same audio sampling rate if you want to cross-fade between audio tracks in an Enhanced Audio zone. If audio tracks have different sampling rates (for example, 44kHz vs. 48kHz), the player will cut between tracks instead of fading between them.

• If you add content to your Media Library folder when BrightAuthor is open, it doesn't automatically refresh. You need to click on Refresh in the top right to update the library.

• Only files with recognized extensions appear in the Media Library. These extensions are supported:

  • Audio files: .mp3, .wav, .ac3 (pass through only)

  • Image files: .jpg, .png, .bmp

  • Video files: .mpg, .vob, .ts, .mov, .mkv, .mp4, .m2ts, .wmv

  • Text files: .txt

• If you select a zone in your project that only plays certain types of media (like an Video Only zone) only supported media types will be displayed.

• Text files will only show in BrightAuthor if you have a Ticker zone selected and you click the Text tab under Media Library. If you are having difficulty changing the file extension type to .txt,  make sure “Hide file extensions for known file types” is not turned on in Windows. See this third-party doc for guidance.

As of BrightAuthor version 4.6.0.35, you can set the transition type and duration through the Image List panel:

Open

To use Remote Snapshot, the Enable Remote Snapshot box must be checked during the setup process and the player must be running a presentation created in BrightAuthor 4.1.1.14 or later. To update the presentation in the group, either:

• Recreate the presentation in BrightAuthor 4.1.1.14 or later

• Export the presentation (File > Export <presentation name>) into BrightAuthor after you have upgraded it to a newer version.

• Update the autorun of the BSN group. This solution may cause unexpected changes, so test it before attempting it on players in the field. To do this:

  1. In BrightAuthor, log in to your BSN account.

  2. Go to Tools > Advanced

  3. Select the Update Autorun tab

  4. Check the boxes next to the group(s) that should use Remote Snapshot.

  5. Select Update now.